At Maxis Brand, we are committed to providing a secure, transparent, and reliable shopping experience. This Payment & Refund Policy explains the payment methods we accept, how payments are processed, and the conditions under which refunds may be issued.

By placing an order on https://maxisbrand.com, you agree to the terms outlined below.

Accepted Payment Methods

We currently accept the following payment methods:

• Apple Pay

• Visa

• Mada

• Mastercard

• Samsung Pay

• Bank Transfer

All payments are processed using secure and encrypted payment gateways to protect your personal and financial information.

Currency

Orders are charged in the currency displayed on the website based on your selected region or location.

If your payment is made in a different currency, your bank or payment provider may apply currency conversion rates and applicable fees.

Payment Policy

Full payment is required before an order is processed or production begins.

Orders will only enter production after successful payment authorization and verification.

Bank Transfer Payments

If you choose to pay by bank transfer:

• Payment must be received and verified before your order is processed.

• Production will begin only after payment confirmation.

• Orders with unpaid or unverified bank transfers may be delayed or cancelled.

Payment Security

We take payment security seriously.

All online transactions are processed through secure, encrypted payment gateways designed to protect your payment information. Maxis Brand does not store complete credit or debit card details on its servers.

Failed or Declined Payments

If your payment is declined, unsuccessful, or cannot be authorized, your order will not be processed.

Please verify your payment details or contact your bank or payment provider before placing a new order.

Pricing & Billing

We make every effort to ensure that product prices and billing information displayed on our website are accurate.

However, if a pricing error occurs due to technical issues, human error, or system malfunction, Maxis Brand reserves the right to:

• Cancel the affected order.

• Correct the pricing error.

• Issue a full refund if payment has already been received.

Customers will be notified promptly if such a situation occurs.

Refund Policy

Refunds are issued only in accordance with our Returns & Refund Policy.

Refund requests may be approved if:

• The item is damaged or defective.

• An incorrect item was delivered.

• The item qualifies under our approved return conditions.

• The order is cancelled before production begins.

Customized or print-on-demand products are generally not eligible for refunds unless they are defective, damaged, or supplied incorrectly.

Refund Eligibility

Approved refunds will be issued after the returned item has been received and inspected where applicable.

Refund approval is subject to compliance with our return requirements.

Refunds will not be issued for:

• Change of mind

• Incorrect size selection by the customer

• Products that have been used, washed, altered, or damaged after delivery

• Customized or personalized products (unless defective or incorrect)

Refund Processing Time

Once your refund has been approved, it will be processed within 5–10 business days.

Refunds are always issued to the original payment method used during checkout.

Processing times may vary depending on your bank, card issuer, or payment provider.

Bank Transfer Refunds

If payment was made by bank transfer, approved refunds will be returned to the same bank account from which the original payment was received, subject to verification.

Partial Refunds

In certain situations, a partial refund may be issued, including but not limited to:

• Minor product issues accepted by the customer

• Discount adjustments

• Missing accessories or components

• Other circumstances where a full refund is not appropriate

Any partial refund will be communicated and agreed upon before processing.

Duplicate or Accidental Payments

If you believe you have been charged more than once for the same order, please contact us immediately.

After verification, any duplicate or accidental payment will be refunded to the original payment method as soon as reasonably possible.

Chargebacks

If you experience an issue with your order or payment, we encourage you to contact Maxis Brand before initiating a chargeback through your bank or card provider.

Our customer support team will make every reasonable effort to resolve your concern promptly and fairly.

Taxes & Duties

For international orders, customers are responsible for any applicable taxes, customs duties, import fees, or other charges imposed by local authorities.

These charges are not included in the product price or shipping cost unless otherwise stated.

Order Cancellation & Refunds

Orders may be cancelled before production begins and, where payment has already been received, a full refund will be issued to the original payment method.

Once production or customization has started, orders cannot be cancelled or refunded except where required under our approved return conditions.

Contact Us

If you have any questions regarding payments, billing, or refunds, please contact us:

Email: info@maxisbrand.com

We aim to respond to all customer inquiries on the same business day whenever possible.