Shipping, Returns & Refund Policy

At Maxis Brand, customer satisfaction is our priority. We are committed to providing premium-quality products and a smooth shopping experience. Please read this Shipping, Returns & Refund Policy carefully before placing your order.

Shipping Policy

Order Processing

All orders are processed after payment confirmation. Standard processing time depends on product availability and order volume.

For custom-printed or made-to-order products, production begins shortly after your order is confirmed.

Delivery Time

Estimated delivery time for all orders is 4–7 working days.

Please note that delivery times are estimates and may vary due to factors beyond our control, including courier delays, public holidays, weather conditions, or customs processing where applicable.

Once your order has been dispatched, you will receive shipment confirmation and tracking information (where available).

Order Cancellation

Orders may be cancelled before production begins.

Once production or customization has started, orders cannot be cancelled, modified, or refunded, as they are being prepared specifically for you.

If you need to cancel an order, please contact us as soon as possible at info@maxisbrand.com.

Returns & Exchanges

We accept returns within 14 days of the delivery date.

To be eligible for a return:

• The item must be unused, unworn, and unwashed.

• The item must be in its original condition with all tags and packaging intact.

• Proof of purchase or order confirmation must be provided.

Items that do not meet these requirements may not be eligible for a refund or exchange.

Custom Printed & Personalized Products

Most of our products are custom printed or made specifically for each order.

For this reason, customized, personalized, or print-on-demand products cannot be returned or refunded simply because of a change of mind, incorrect size selection, or personal preference.

However, if your item arrives:

• damaged,

• defective,

• incorrectly printed,

• or you receive the wrong product,

we will gladly resolve the issue through a replacement, exchange, or refund where appropriate.

Size Exchanges

If you ordered the wrong size, we offer an exchange only.

Conditions for size exchanges:

• The item must be unused and in its original condition.

• Exchange requests must be made within 14 days of delivery.

• Customers are responsible for return shipping costs unless the incorrect size was shipped by Maxis Brand.

Replacement items will be shipped after the original item has been received and inspected.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of receiving your order.

Please include:

• Your order number

• Clear photographs of the item

• Photographs of the packaging (if applicable)

After reviewing your claim, we will arrange an appropriate solution, which may include:

• A replacement

• An exchange

• A full refund

There will be no additional cost to you if the issue was caused by our error.

Refund Policy

Once your returned item has been received and inspected, we will notify you by email regarding the approval or rejection of your refund.

If approved, refunds will be processed to your original payment method within 5–10 business days, depending on your payment provider or financial institution.

Please note that processing times may vary between banks and payment providers.

Clearance & Sale Items

Clearance or sale items are only eligible for a refund if they are defective, damaged, or incorrect upon delivery.

They cannot be returned due to change of mind or incorrect size selection.

Non-Returnable Items

The following items are not eligible for return or refund unless they are defective or supplied incorrectly:

• Customized or personalized products

• Print-on-demand products

• Gift cards

• Downloadable digital products

• Products that have been used, washed, altered, or damaged after delivery

• Items returned without original packaging or tags

Return Shipping

Customers are responsible for return shipping costs unless the return is due to:

• A manufacturing defect

• Damage during delivery

• An incorrect item shipped by Maxis Brand

Shipping charges are non-refundable unless the return is the result of our error.

For your protection, we recommend using a tracked shipping service when returning items, as we cannot guarantee receipt of returned packages without tracking.

Lost or Delayed Packages

Once an order has been handed over to the shipping carrier, delivery is managed by the courier.

If your package is delayed or appears to be lost, please contact us and we will work with the courier to help resolve the issue as quickly as possible.

How to Start a Return

Please do not send any items back without contacting us first.

To begin a return or exchange request, email us at:

info@maxisbrand.com

Our customer support team will provide return instructions and the appropriate return address.

Contact Us

If you have any questions regarding shipping, returns, exchanges, or refunds, please contact us:

Email: info@maxisbrand.com

We aim to respond to all customer inquiries on the same business day whenever possible.